The topic of effective Business Communication is one that a customized approach to training must be taken. We look at all of the factors that exist in a workplace including our expertise in working with the 5 generations in the workplace. Once we have scaled the training to meet your needs, we will cover topics such as:

• What is Business Communication? (The Basics)
• Types of Communication
  • Verbal
  • Non-Verbal
  • Written
• Face-to-Face Communication
• Written Communication Skills
• Communication Across the Cultures
• Listening to Obtain Information
• Giving and Receiving Feedback
• Generational Diversity
• Emotional Intelligence (EQ)
• Customer Service
• Dealing with Difficult Personalities
• Conflict Resolution
• Respectful Communication

We can deliver these sessions as an overview as well as an intensive training program.

Good communication is the lifeblood of successful organizations! Investing in developing the people in an organization can create and sustain your success for the future.