The 10 Answer Keys, Communicating with the 5 Generations in the Workplace
This is the root cause of many of the problems in business today that affects growth, productivity, and profitability on the business level, but more importantly, erodes valuable relationships in the workplace. Our culture is diverse in age, heritage, gender, etc. This book was written to help bridge the gaps around generational diversity. Whether you are a solo business owner, large company, or any point in between, “Communicating with the 5 Generations in the Workplace” will change the way you view your business world (and maybe help you on the home front too).
There is a great generational divide that exists in our culture which began around 2011. This causes confusion, conflict, productivity challenges, customer issues, leadership and management gaps, and overall tension in the workplace and loss in revenue and profitability. How can we manage these gaps and even more importantly, use them to our advantage?
- Develop the understanding and skills to work with ALL of your people in business
How can we manage the generational diversity gaps at work?
- Understand the negative consequences of taking the “you are DIFFERENT; therefore WRONG” approach
- Reap the rewards of viewing others as “you are NOT WRONG; just DIFFERENT“
- This book will help you move from a place of mediocrity and conflict to a state of organizational excellence!
- Currently available as an in-house workshop or development process for companies
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Buying Styles
Thank God we’re living in a country where the sky’s the limit, the stores are open late and you can shop in bed thanks to television. ~Joan Rivers One size fits all sales training can create issues in the selling process. Consider the traditional sales process… Prospecting Pre-Approach Approach Presentation Handling Objections Close Deliver Now …
Communication in Media
Electric communication will never be a substitute for the face of someone who with their soul encourages another person to be brave and true. ~Charles Dickens We can split media up into two classifications: Physical media: Face to face meetings Group meetings Large meetings (conferences) Video conferences Word of mouth Mechanical media: Email Letters/memos Newsletters …
Communication – Verbal and Nonverbal
There are three principles in a man’s being and life, the principle of thought, the principle of speech, and the principle of action. The origin of all conflict between me and my fellow-men is that I do not say what I mean and I don’t do what I say. ~Martin Buber The dynamics of …
Conflict Resolution
Whenever you’re in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude ~ Timothy Bentley One approach to conflict is to simply ignore it. The reality is the situation will not get better if left unaddressed. It will usually get worse. …
Management & Leadership
Management is about arranging and telling. Leadership is about nurturing and enhancing. ~Thomas J. Peters We often assume that management and leadership are the same skill set. Not true. There are those in the workplace who may have great skills in one but struggle in the other. This Answer Key will help you understand …
Marketing & Advertising
Quotes: The very first law in advertising is to avoid the concrete promise and cultivate the delightfully vague. ~Bill Cosby We see the generational differences creating perhaps the most confusion for the small business owners. Business owners are trying many channels without often times a strategy or follow up plan. Frustration grows and marketing resources …
Passing the Torch
We need to teach the next generation of children from day one that they are responsible for their lives. Mankind’s greatest gift, also its greatest curse, is that we have free choice. We can make our choices built from love or from fear. ~Elisabeth Kubler-Ross It is true that many businesses are transferring from the …
Values & Vision
Give to us clear vision that we may know where to stand and what to stand for because unless we stand for something, we shall fall for anything. ~Peter Marshall Different Values Personal values evolve from circumstances with the external world and can change over time They may be derived from those of particular groups …
Work Ethic & Time Management
One thing you can’t recycle is wasted time. ~Anonymous How the different generations view other generation’s use of time is also very telling. Just one example comes to mind and that is the use of multi-tasking that the younger generations have mastered, while the older generations Boomers and Traditionalists often view multitasking as not doing …
